Satisfied Customer with our Once off Cleaning
We as a cleaning service have lots of stories regarding cleanings in our company. Our Success stories are our track record. Meeting customer’s satisfaction point is our primary goals and objective. As we know we have many records of satisfied customer in our system and we would like to share one of them with you. This is the reason why NICE AND CLEAN created a reputed brand among our valuable customers.
On 13th Sept 2020 afternoon, we had a call from one of the customers for an emergency cleaning request from Ryde for cleaning on next day 14th Sept 2020 morning. She had a big birthday party for her son on 12th Sept and had a lot of mess all around the house. There was not even a proper space to walk around in the house. And she had few guests to be visiting on 14th. This visit was confirmed with her relatives so quick that she didn’t even have a time to clean that big mess all around. She was feeling helpless and stressed. We can imagine being from her shoes and we can feel the tense moment.
She tried very hard to get help from her friend and family but later found out everyone were busy. She then thought of calling few cleaning companies but found out their cleaning services are very much costly than expected and couldn’t arrange fix time for tomorrow morning as urgent cleaning service. It was last moment work order and most of the services already had their schedule fixed Then she rang Nice and Clean General Services (us) worried and was asking for immediate cleaning service. She was willing to pay extra as well not caring about the cost but wanted to get the work done. Our customer support team checked the calendar, but all our staffs had busy schedule. Our staff from customer service asked lady to grant some time so that he can try his best to fit her in to the calendar. There was no available time slot, but he called few customers and asked if services can be postponed or preponed without effecting their work or other schedule. Luckily one of the customers agreed and happy on new cleaning schedule. Eventually, our customer service made her fit into the work schedule for 14th Sept 2020. She was very happy when she heard that schedule is available for her. NICE AND CLEAN did not even charge her extra for the immediate service. After all customer satisfaction is our main motto. She was also shocked that she was getting immediate service in very reasonable price. We are sure that she is going to refer to her friends and family in the future.
Our team were very punctual and did reached on time. There were foods, kid toys scattered everywhere. They really had a big party. Keeping calm our team started to work from bedroom to bathroom. They took around 2 hours and cleaned 99.99% of the mess. They separated all the necessary and unnecessary items first and then cleaned windowsills, cleared cobwebs, wiped tables sinks mirrors, glasses, toilets bowls, vacuumed carpets and mopped all tiles. Customer was fully surprised and not expecting that team will finish work that quick and so clean. She was really happy with the work and did call in office mentioning that team did great work and happy to start regular cleaning service from next fortnight. She was so happy that she even gave a long and great review in our website.
In this way, yes, we are happy to help our customers, always meet customers satisfaction in aspect of cleaning. We are cleaning service based in lower North Sydney and cover suburbs like Greenwich, Cammeray, North Sydney, Neutral Bay, Cremorne, Waverton, Wollstonecraft, Narremburn, Mosman, st leonard, Crows nest etc. You can remember us for End of lease, Move in/out, Once Off, Regular cleanings.
We provide Sydney wide cleaning services to different types of commercial properties and business. So if you find that your existing cleaning company whom you have hired for cleaning service either on daily basis, weekly basis or monthly basis, is not performing well then Contact Us, we can also provide you same day cleaning services or any other kind of emergency cleaning services including on weekends. Our office cleaning program is well designed specifically for you, no matter what size of office you are having.
For any kind of queries and information or for a free estimate get in touch with us anytime on: 0466 470 521 or send us an email at info@niceandclean.com.au for free office cleaning quote:
Hire Our Professional Cleaning Service And Experience The Difference.
“We believe in you and your satisfaction is all we need”
Nice and Clean General Services keeps an aim of offering an executive housekeeping service. We provide five-star cleaning standards for residential, strata and commercial spaces with our experienced staff members.
We understand the value of your home where you live and need peace of mind or workspaces where you spend most of your time. Most importantly, wherever you are, you need to be healthy and happy. We believe in making your life healthier and cleaner.
We promise to build long term relationships by providing an excellent services, understanding the valuable vision from each of our clients with an aim of delivering superior housekeeping experience to them and providing them the guarantee of an excellent housekeeping service.
Integrated with a depth of all necessary experiences, equipment and passion, Nice and Clean General Services offers a long term service expressed by honesty, integrity and professionalism.
“We believe in you and your satisfaction is all we need” – Nice and Clean General Services
WHY US?
We would like to differentiate ourselves with other cleaning services due to the following reason: –
- Blue for the common living area and the Red for the toilet and shower
Nice and Clean hygienic practise of cleaning with separate materials used for the separate areas. No chance of contamination.
- ALL touch points are carefully cleaned and sanitised.
Touch points are the general areas in your living area which is mostly touched by your hand.
Like doorknobs, light switches, telephone receiver and buttons, TV remotes, Cabinet knob etc.
- 24/7 Customer Service via SMS, phone or Email
- Report if any detail cleanings are required in your living area or outside area which may be unattained.
- Natural Cleaning Agents which is not harmful for your home environment.
- Punctual on time.
- Flexible.
- FREE rectification of job.
- Police Checked
- Fully Insured
- 100% Satisfaction guaranteed.
- Reliable.
- Friendly.
SERVICES THAT WE OFFER:
We provide the heaps of services to the client depending on their needs and comfort in various areas including residential, strata and commercial spaces.
Some of the highlighted services that we provide are as follows: –
- One Time Cleaning or once off cleaning
- Regular Cleaning (Weekly, fortnightly, monthly, quarterly or annually)
- Spring Deep Cleaning
- End of lease cleaning or move out cleaning
- Office cleaning
- Gym cleaning
- Childcare cleaning
- Water pressure cleaning
- Carpet Cleaning
- Community Cleaning
- Other Services.
